Creating Instructions
The Screen Options allow you to choose which dashboard metab...Recommendation: Create instructions in a way that minimizes a user’s cognitive load. Ensure processes and due dates are simple, clear, and easy to understand. This is especially important in admissions processes. Provide users with contextual feedback that their information has been received, and a timeline of when they can expect a reply or additional information.
Cognitive load is defined as:
The total amount of mental effort that is required to complete a task involving processing of information.
The process for reducing cognitive load is very simple — just make instructions concise and helpful. The instructions should explain what is expected of users and how they can do it, without having to guess at anything.
Embedded help is a type of context-sensitive help, that goes beyond basic information and explanations by either detecting a user’s need for help or offering a guided tour right on the interface.
Using embedded help is a good way to guide users through a task, because they are getting the step-by-step assistance in real time, which reduces cognitive load. Embedded help is the most user-friendly and accessible form of context-sensitive help.